Refund policy

Refund Policy

We want you to love your purchase! If you're not completely satisfied, here's what you need to know:

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

How to Request a Return Email us at [your support email] with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days.

Non-Returnable Items

• Items marked as final sale
• Opened or used pet consumables (for hygiene reasons)

Damaged or Wrong Items If your item arrived damaged or you received the wrong product, contact us within 7 days of delivery and we'll make it right at no cost to you.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.